"In that time period, we actually have served 22,000 individuals. But with a success rate of 85 percent," Mark Slater, executive director of Raphael House says. And how do they measure success? "So success for us is pretty much an 85 percent success rate of families remaining in their homes or stably housed throughout their lives."
Slater explains in a lounge with books, a piano, and a foosball table that the staff tries to make this place as home-like as possible.
"So really our families come to Raphael House and they have a specific space for each age," Slater says. "So they have a teen room, we have a toddler room, we have an art room, a computer room, as well too,"
There is a roof deck with an herb garden and a solarium that's almost more penthouse-like than home-like. What they don't have in this weather, is rain gear. "All size boots for men women and children. Also, umbrellas are key, because, during the rainy season like this, you know umbrellas, we all have one. But a lot of our families come in without that."