The Department of Veterans Affairs has a new tool that allows its health care teams to collaboratively address and resolve issues.
The Patient Advocate Tracking System-Replacement (PATS-R) is a web-based tool that reinforces the culture that patient advocacy is the responsibility of every employee, VA said in a release.
PATS-R also taps into VA-wide patient experience feedback, meaning that a veteran’s complete interaction history with VHA follows them wherever they are.
"Employees at any facility can access previous veteran interactions with VA, reducing wasted time and, in some cases,” the release reads. “Veteran frustration from having to repeat the same information if they visit different facilities.”
The system also integrates with the White House VA Hotline and Community Care to better track veteran compliments and complaints. PATS-R also provides national real-time reporting.
“The PATS-R team has worked tirelessly to accomplish an immense task,” said Stan Moran, the VEO Business Lead for PATS-R. “The proof lies with the end-users’ overall happiness with PATS-R.”