San Jose Launched A Garbage Complaint App. Now Workers Struggle To Handle Calls

Garbage lines South Sunset Avenue in east San Jose.
Photo credit Keith Menconi/KCBS Radio
By KCBS All News 106.9FM and 740AM

By Keith Menconi

SAN JOSE — Complaints of illegal trash dumping are surging in San Jose and city workers are having a hard time keeping up with the calls. 

Discarded furniture, used plastic tanks of gas and piles of garbage greet many residents as they walk down city streets. 

Members of the Our Lady of Guadalupe Church in East San Jose said their property has been the site of rampant dumping, which has attracted rats and other pests. 

"The situation is really bad," said Alejandro Marquez, a volunteer librarian in the parish.

The complaints about trash spiked after the city launched the My San Jose app in 2017 that makes it easier to report illegal dumping and litter, among other features. 

Sanitation workers for the city said that the app's popularity has stretched their clean-up resources nearly to the limit. 

Beyond increasing junk removal, residents would also like to see the city do a better job of informing their neighbors how to legally dispose of junk. 

San Jose offers curbside junk pick up free of charge.