Extra hand sanitizers, digital check-ins: What hotels are doing to keep guests safe during pandemic

By KYW Newsradio

PHILADELPHIA (KYW Newsradio) — The pandemic has brought most travel to a screeching halt, but there are occasions where some may need to stay at a hotel. A Philadelphia hotel executive explains how the way they do their job has changed to keep staff and guests safe.

Gilbert Santana, general manager of the new Hyatt Centric in Center City, said they opened on Oct. 1, which was challenging.

"It's an environment that doesn't have a lot of occupancy. But we decided that if we could employ 30 people and that is 30 less people looking for work and we can be part of this recovery process,” Santana said.

He said the team is trained so that if they see more than two or three people in the same area, it is immediately cleaned after the people depart. As for guests’ rooms, Santana said they never give guests a room where someone just checked out.

“At a minimum, when a guest leaves that room, we are going to take 48 hours and to let that room rest before we go in and disinfect and clean and inspect before it is released,” he added.

Santana said you can check in, get your key, operate the TV and order room service all from your phone, but they don't want guests to feel alone.

"You can message us through Zingle, you can call us directly. So there are many ways you can interact. We definitely don't want to disconnect from a guest where you just check in and you don’t have any kind of connection,” he said.

This is all in addition to hand sanitation stations and mask requirements in the building.