Ali Vaziri was driving his Tesla with his cell phone in his back pocket.
And the process to try and fet this purchase upgraded has been a process all on its own.
He first called his local Tesla store, who told him to call customer service, who told him to click on the refund button in his Tesla app in order to process his request. No such button in the Tesla app exists; Vaziri only saw some text and a link to the refund policy.
So far, Vaziriaziri says Tesla customer service has not provided him with a refund, and the call center hasn't even given him a confirmation number or e-mail to acknowledge his calls about the refund. He did, however, process a stop payment request through his credit card company. “The car has been great since I’ve had it. But this has been a nightmare. The customer service is horrendous,” he said.