The most popular drive-thru belongs to Chick-fil-A according to the 2020 SeeLevel HX Annual Drive-Thru Study.
The chicken nugget fast-food chain took the top spot among 10 popular fast-food restaurants. It ranked number one in accuracy, customer service, and taste.
However, among the 10 restaurants studied, Chick-fil-A was ranked the slowest drive-thru with an average wait time of eight minutes.
In a statement, the chain praised their employees “for their dedication to customer service and resiliency during what has been a challenging year for all. They have worked tirelessly to share a smile through a mask and deliver a seamless, contactless experience, primarily in our drive-thrus," reported the Atlanta Journal-Constitution.
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KFC took the number one spot in speed with an average wait time of just 4.7 minutes according to the study.
The study also found that the average cost for a meal is estimated at $6.83.
Below is the list of restaurants from fastest to slowest drive-thrus.
1. KFC
2. Taco Bell
3. Hardee’s
4. Carl’s Jr.
5. Burger King
6. McDonald’s
7. Dunkin’
8. Wendy’s
9. Arby’s
10. Chick-fil-A
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