Chick-fil-A rolls out online ordering so you can skip the drive-thru wait

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By RADIO.COM

Restaurants and fast-food chains nationwide have been adding new features that make ordering your favorite foods more structured than ever before.

With the novel coronavirus still looming, many establishments embraced new rules and guidelines to keep fast food lovers safe during the COVID-19 pandemic.

According to Delish, Chick-fil-A is rolling out online ordering for its customers.

The famous chicken chain announced that it would offer online ordering nationwide after testing it at restaurants in Washington, D.C. and Baltimore. Before this announcement, online ordering was only available for customers placing large orders for catering.

As of now, online orders are only available for pick-up and carryout. When making an order, you must visit the online ordering landing page by putting in your location to find the nearest restaurant and place your order. After you are done picking your favorite Chick-fil-A items, you will choose between drive-thru, curbside, or carryout to pick up your order.

After checking out, you’ll have a choice to use a Chick-fil-A account, checkout as a guest, or have an option to create a new account.

While customers have an option for online ordering, a recent study found that Chick-fil-A has the most popular but slowest drive-thru service.

Chick-fil-A took the number one spot among ten popular fast-food restaurants. However, among the ten restaurants studied, Chick-fil-A was ranked the slowest drive-thru with an average wait time of eight minutes.

In a statement, the chain praised their employees “for their dedication to customer service and resiliency during what has been a challenging year for all. They have worked tirelessly to share a smile through a mask and deliver a seamless, contactless experience, primarily in our drive-thrus.”

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