‘Just Unimaginable’: Woman Says USPS Lost Grandfather’s Ashes

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By WCBS Newsradio 880

A Long Island woman on Monday told a heartbreaking story to WCBS 880 about her grandfather’s ashes being lost in the mail amid changes to the postal service.

Laura Helfner, of Dix Hills, tells WCBS 880 her grandfather was a kind person who always went out of his way to help others. She notes that in his free time, he advocated and worked to help blind and disabled students.

laura helfner

Photo credit Laura Helfner

“He helped form the Nebraska State School for the Blind, and then went on to serve as the principal for the Kansas State School for the Blind for many, many years,” Helfner explains.

“I just don't think words can accurately describe the emotion that I had when I saw the condition that the box was in,” she said.


Photo credit Sophia Hall/WCBS 880

On the box, there was a sticker that read, “We care,” to apologize for the inconvenience, but the sticker that was supposed to say “Human Remains” from the funeral director had been ripped off.

“What ensued when I came home on Thursday was just unimaginable and now, he's just lost,” Helfner said.

Helfner says she has contacted the postal service and they told her they were investigating the incident. However, the USPS did not return a request for comment. 

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