Mansfield Superintendent Apologizes For Lines At Device Pickup

Computer and Books
Photo credit Nutthaseth Vanchaichana/GettyImages

The superintendent of Mansfield ISD has sent a letter to parents to apologize for long lines at Brooks Wester Middle School, where families could pick up devices for online learning this weekend.

Some parents posted online, saying they waited more than 11 hours for a laptop or tablet. Mansfield Police were urging people to avoid the area as a line of cars wrapped around the school.

Lisa Wolfe Green posted online her husband and son got in line at 7:15 Saturday morning and did not reach the front until 3:15 p.m.

"I had to park in the neighborhood behind Asa Low, go through the back gate, and bring them lunch & cold drinks at about 2:00. Many were doing the same," she wrote.

Others say they did not reach the front of the line until after midnight Sunday morning and still saw traffic at 2:30 a.m Sunday.

"I want to take a moment and personally apologize for the long wait times families have experienced during device pickup," Mansfield ISD Superintendent Kimberley Cantu wrote in a letter to parents Sunday. "

I understand your frustrations, and I want you to know that we are listening and have spent the last several days devising a new plan to make the process run more smoothly while keeping our students and staff safe."

Mansfield ISD's first day of class is Wednesday, but Cantu says students who do not have a device by then will not fall behind.

"As always, we will start the school year making connections and establishing processes," she wrote.

Students must be registered ahead of time. More information is available at or calling (817) 299-6300.

Mansfield ISD will begin with online classes Wednesday. In-person classes begin in Mansfield ISD September 8, but parents can choose between in-person or remote learning.