Internet Service Providers Offer Help For Those Wokring/Learning From Home

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By 98.5 KTK

With the potential of millions of people having to work from home and students being taught via the Internet, many Internet Service Providers (ISPs) are pledging to raise broadband speeds, suspend data caps, and generally make life easier for all. More than 60 companies signed on to the Federal Communication Commission's Keep America Connected Pledge, promising changes that will protect Americans on a budget from service interruptions during the crisis. According to the provisions of the Keep America Connected Pledge, companies have agreed not to terminate service for residential customers and small-business owners who can't pay their bills due to disruptions from the coronavirus pandemic. They will also waive late fees caused by the crisis and open their WiFi hot spots to anyone who needs them. Cox Internet says they're offering their Connect2Complete service free for a month and are fast tracking homes with students currently without Internet access. Charter Spectrum will offer free Spectrum broadband and WiFi access for 60 days to households with students in kindergarten through 12th grade or college students who don't already have a Spectrum broadband subscription at any service level up to 100 Mbps (call 844-488-8395 for information). Verizon DSL and fiber network customers will have increased speeds at no charge and no data caps on its home internet broadband services. AT&T has suspended data caps on its home Internet network. All current T-Mobile and Metro by T-Mobile wireless customers who have cell-phone plans with data will be granted unlimited smartphone data for the next 60 days (excluding roaming). They'll also receive an additional 20GB of mobile hot spot/tethering service for those two months.

SOURCE: Consumer Reports

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