When Joseph Mercede took a look at his checking account Tuesday morning, he noticed Vanguard had initiated a withdrawal, which by itself was not out of the ordinary.
"They didn't reach out to me to tell me this, and it was kind of ... it wasn't given the attention that I thought it deserved, so I needed to reach out to someone I thought could help," he said.
Vanguard said this is a problem affecting a small number of clients — they didn't provide an actual number — and that everyone will be reimbursed shortly. Mercede says he already got his money back.
The company is in the process of contacting everyone who was affected and apologizing for any issues this mistake may have caused.