Phillies fans offered credits, refunds for June tickets made moot by coronavirus

By KYW Newsradio 1060
PHILADELPHIA (KYW Newsradio) — With the Major League Baseball season delayed because of the coronavirus pandemic, tickets for the 14 games scheduled in June are now useless. The Phillies gave fans some options for what to do with them.

John Weber, senior vice president of the team's ticketing operation, said individual ticket holders — or fans who bought single-game tickets through the club — were given the choice of credit or refund. 

It's similar to what the team did for games scheduled for April and May.

Season ticket customers who requested a refund for April and May were given a refund for June. If they asked for a 2021 season credit for April and May, they received a credit also for June.

“Working in sports ... you love interacting with the fans that you’ve known, their families,” Weber told KYW Newsradio. “You’ve seen them grow up. You know people. It’s interaction. Just like how we miss people that we work with at the office. ... It’s really hard and we’re all dealing with it.”

If a fan bought a ticket through StubHub, Weber explained in an email the Phillies refund the season ticket holder the value of the ticket that person sold on StubHub, which will credit the person who bought the ticket on StubHub 120% of what was paid on the secondary market. 

Weber said StubHub is an official partner of Major League Baseball. He’s not sure how other secondary market websites are handling these games. 

At least the first half of the original schedule has been wiped out by the coronavirus pandemic. It can be hard to resist wondering what could have been.

The 14 games that Citizens Bank Park was supposed to host in June featured a three-game series against the Cubs, a three-game set against the Marlins, a four-gamer against the Diamondbacks (featuring two postgame fireworks shows and a Bryce Harper bobblehead), and one game against the Padres. 

Last weekend, with its perfect spring weather, should have been a series against the Athletics. It's a shame, because the A’s, formerly of Philadelphia, don’t visit the Phillies often.

As of now, Weber said, the rest of the original schedule will be handled on a month-by-month basis.

In the meantime, MLB and the Players Association have yet to agree on how to get the season going. They can’t agree on number of games, which is directly connected to how much the players will be paid. Then, after that obstacle, they’ll need to agree on health and safety protocols. If the two sides can come to terms, it’s expected fans will not be allowed at the games until further notice.

Weber was with the Phillies in 1994 when a labor strike ended the season prematurely. The team had to deal with impacted games then just like they are now with COVID-19. When asked if the Phillies are pulling from that  experience 26 years ago, Weber said they're going by a customer-first philosophy.

“At the core, it’s helping your customer, and making sure if they have any concerns or issues, that you just try to help your customer — whether it was ’94 or whether it’s 2020,” Weber said.

He emphasized his hope that baseball is played this year at Citizens Bank Park.​