With technology being omnipresent in today’s business world it brings about both ways to enhance a small business as well as ways to sabotage a small business. One of the biggest threats technology brings is the potential for being hacked. From websites, to emails, and even data storage, anything that is virtual is open to any hacker and therefore vulnerable. Here are a few tips on ways to deal with a hacking.
It’s important to know with any hacking that containment is the first step in dealing with a hacking. This includes things from resetting passwords to running anti-virus program cleanings and scans. All of those containment procedures will ensure that the hacking will at least be stopped from causing further damage. On website hacks, be sure to remove any corrupted files or at least hold them off the server so they can't be accessible online.
For small businesses that do not have an IT person on hand, the first step would be to call a company that handles your platform that got hacked. For instance, for website hacks contact a business that manages web hosting, such as GoDaddy, which offers 24/7 customer service as well as great online resources to help. On the GoDaddy Help page, some helpful tips are shared on how to deal with a website hacking.
If the hack leads to a data breach where customers' files or information was potentially accessed, then it’s crucial to let customers know. With so many large companies getting bad press on how they handled data breeches, customers are looking for more transparency. In Fortune's article “10 Things You Need to Do If Your Business Gets Hacked,” it is stated, “What’s worse than a massive data breach? Not reporting it.”
After a hack, it is important as a small business owner to view the unfortunate event as a learning tool. If a small business did not have backups of their website and files, then they should hopefully see the importance of how those serve as a fail-safe for their information in case a hacking does happen. For those small businesses that have been fortunate enough to not have been hacked, this article should be used as a reminder to do the proper preparations as no one is immune to the possibility of their data being hacked.