In today's society, technology is advancing at breakneck speed, and new tech becomes available all the time. Tech trends that catch on can help to revolutionize the way in which business is done, and there are always technological advancements that make running a business easier. Next year, there are many trends emerging that can benefit your small business. Here are some of the best new tech trends of 2019.
Many businesses are using AI to handle client relationship management and lead generation. Chatbots are being used to conduct customer service and solve problems, freeing up customer service representatives to handle more complicated problems. In an Entrepreneur.com article, author Artur Kiulian states, "CRM systems are designed to compile information about consumers across different channels (e.g. email, phone, social media) and to provide sales forces with an integrated environment to manage interactions with current and prospective consumers, and automate marketing and lead generation."
Your company may already be using a cloud rather than traditional servers. If not, you could likely end up converting in 2019. In recent years, cloud-based technology, which is available from a number of companies, has evolved to become more secure and more efficient. These systems can help your company stay connected along multiple channels without relying on a server, and your employees can connect via myriad devices like smartwatches, phones and tablets.
As part of social media, many small business owners are turning to video to connect with audiences. Video can help you communicate how you provide customer solutions, and it can help you educate your customers on how your product or service can be of use to them. A Forbes piece titled, "Four Ideas to Kick Start Your Company's Video Marketing," offers advice on creating effective marketing videos, "Video is an effective platform for answering industry FAQs. Think about questions your customers commonly pose to you or that they might be too embarrassed to ask."
These are a few of the most popular emerging tech trends that can help your small business in 2019. These tech trends can help your company by improving productivity and enhancing client management. Talk to your IT specialist to find out how your business can incorporate these trends.
This article was written by Alaina Brandenburger for Small Business Pulse