CHICAGO (WBBM NEWSRADIO) -- In an office on the Rush University Medical Center campus, Wendy Benson and Beth Myers run what they call a "health concierge" business.
Benson, an occupational therapist, explains how 2x2 Health works:
"2x2 Health is a team of experienced healthcare professionals that really help fill in the gaps that can sometimes occur in healthcare. We do that by providing recovery care, clinical companionship and care coordination for individuals and their families.”
Myers, a registered nurse, said she noticed a gap in care.
“People get diagnosed with something, they don't know where to go or where to turn to. We fill those gaps.”
Benson says healthcare can be overwhelming for some people. Her group helps patients develop a plan. The work done by 2x2 Health can range from explaining medical lingo to obtaining and understanding medical records to exploring treatment options.
Myers gives one example: "We just got a phone call on a patient who for the last year and a half has had a swollen arm and he was just diagnosed with some form of cancer. So, now we're trying to figure out what kind of physician he needs to go to, making sure that tests are getting done and he gets a timely diagnosis.”
Their business and experiences have also led to a book, “The Confident Patient: Successfully Navigate Your Healthcare Journey."