NEW YORK (WCBS 880) – Con Edison announced a first for the company amid widespread outages from Tropical Storm Isaias—customers can get reimbursed for food and medications that went bad when the power was out.
Con Edison President Timothy Cawley said the storm combined with the pandemic has underscored how challenging times are right now.
“COVID-19 has been an incredible impact worldwide, countrywide and certainly in our area,” Cawley said.
That’s why he said the utility is now giving customers the option to file a claim looking to get reimbursed for food or medication that went bad because of an outage.
“We really want to step out and help out during these challenging periods,” Cawley said.
According to the claim form on Con Edison’s website, customers need to give an itemized list of losses.
If a customer’s claim is above $235, they’ll need to give proof of the loss, like receipts or photos. The maximum reimbursement is $540.
Cawley said Con Edison hasn’t had time to register the criticism from customers and politicians that the utility was once again unprepared for a big storm.
“Myself, the entire team, all our folks in the field are really just focused on restoration at this point,” he said.