NEW YORK (WCBS 880) — Back in the 1980s, Mayor Ed Koch used to yell to New Yorkers, "How am I doing?"
Now the NYPD is asking, "How did we do?"
The NYPD announced Wednesday that it is rolling out a pilot program to let New Yorkers offer their two cents.
Police Commissioner Dermot Shea said they want to hear directly from the people that the department serves.
"Our customers are the people of New York City," Shea said, adding the job is about customer service.
People will be asked to take a quick online survey about their experience. Shea said the department hopes to learn, "What can we do differently? How did they view that experience and how do we learn from it to get better?"
According to a press release from the NYPD, the goal is to get feedback "from people who received a wide variety of help and interactions, which may include attending precinct programs, reporting lost property, or reporting a crime, among others"
The program comes after the department faced criticism from protesters this spring and summer.
Shea said this is not about admitting wrongdoing.
"Is it an acknowledgement? I would say no, but in this line of work shame on us if we're not always trying to get better," Shea said.
The pilot will roll out in the 25th Precinct in East Harlem and the 113th Precinct in southeast Queens.
The survey is available in English and Spanish.
The pilot program will run through October 2020 and will be expanded citywide by the end of the year.